Welcome
The Terms and Conditions section outlines important information about the services we offer and how we can act for you. These terms of use are about our website, including our online mortgage brokerage service, and details about our privacy policy. Please take the time to read this information and ensure you understand it. If you have any questions, you can contact us.
About Us
We are a mortgage broker that offers face to face and online-based appointments for advising on and arranging non-investment insurance and mortgages. Our full company name is Agentis Financial & Mortgage Solutions Ltd.
We are an appointed representative of Stonebridge Mortgage Solutions Ltd., 9 Lords Court Basildon Essex SS13 1SS, which is authorised and regulated by the Financial Conduct Authority.
We’re registered in England and Wales with registration number 8914933. Our registered address is Agentis Financial & Mortgage Solutions Ltd, Longueville House, The Village, Orton Longueville, Peterborough PE2 7DN.
We’re authorised and regulated by the Financial Conduct Authority, with the register number 454811. The Financial Conduct Authority is the independent watchdog that regulates financial services.
You can check this on the Financial Services Register by visiting the Financial Conduct Authority’s website or by contacting the FCA on 0800 111 6768.
Services We Provide
Once we have assessed your mortgage or insurance requirements, we can give you advice and make a recommendation in the following areas:
Mortgages
We offer an unrestricted range of first charge mortgages, but do not offer
second charge lending or bridging finance. We also do not offer mortgage deals, which are only available directly from the lender.
Protection Insurance
We offer products from a carefully selected number of insurers to provide a fair analysis of the market for Income Protection, Critical Illness Insurance and Life Assurance. Please ask if you wish to be given a list of those insurers.
Home Insurance
We offer products from a carefully selected number of insurers for Buildings and Contents Insurance. Please ask if you wish to be given a list of those insurers.
Our Costs and Commissions
We are paid for our professional services as follows:
Mortgages
We charge a typical fee of £595 upon each mortgage application with us. We will also receive commission from the lender in addition to the fees you pay.
For example, if your loan is for £100,000, there will be a total charge of £595, which equates to 0.595% of the loan payable as specified.
Protection Insurance
We will charge no fee, but may receive commission from the insurer.
Home Insurance
We will charge no fee, but may receive commission from the insurer.
Any fee payable is non-refundable, and the full terms are explained in our fee agreement. The amount of any commission we receive will be disclosed to you before you agree to proceed with an application.
Making a Complaint
We hope that you will never have cause to complain, but if you do wish to register a complaint, please contact our network:
In writing: Stonebridge Mortgage Solutions Ltd.
9 Lords Court Basildon Essex SS13 1SS
By telephone:01268 644160
By email: complaints@stonebridgegroup.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Consumer Protection
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered 90% of the claim, without any upper limit. Mortgage advising and arranging is covered up to a maximum limit of £85,000. Further information about compensation scheme arrangements is available from the FSCS.
Read our Privacy Policy to learn how we handle your data in a safe and regulated manner.
